Configure Conference Settings
Every conference call begins with the configuration specified in the Settings page, regardless of any changes that may have been made during the previous conference call. You may change the settings at any time, which will take effect with the next conference call. (Changes saved in Settings will not affect the live conference in progress – you can use the Live Conference Manager or Host Keypad Commands to adjust settings during live conferences.)
Settings
You control your conference settings by logging into your Account Dashboard at account.telepray.com and clicking on Settings in the top menu. All conference calls begin with the feature settings specified on this page.
The options for each setting are described below. The system default is *highlighted* for each setting.
Host PIN
4-digit numeric code used for login to the Guest Host Dashboard and to designate a conference participant as a conference host. To make yourself a host during a conference, press *3. You will then be prompted to enter the Host PIN.
Description
This optional field represents the name that is displayed in the dashboard header and is referenced in email reports and notifications.
Conference Mode
Controls the speaking privileges of the participants.
Setting | Description |
---|---|
*Conversation* | All participants are un-muted. |
Presentation | Non-hosts are muted and cannot un-mute themselves. |
Question & Answer | Non-hosts start muted and can un-mute themselves by pressing *6. |
Hosts Only | Non-hosts are placed on hold – hosts speak privately. |
Conference Start
Specifies when the conference will begin. Prior to the conference start, participants join on hold.
Setting | Description |
---|---|
*When 2nd caller joins* | No host required. Conference begins when 2nd caller arrives. |
When host joins | Non-hosts placed on hold until first host arrives. |
When host confirms | All callers remain on hold until a host begins the conference by pressing *3. |
Conference End
This setting only applies if a host participates in the conference.
Setting | Description |
---|---|
*When last caller leaves* | |
1 minute after host leaves | Timer begins when the last host departs. |
5 minutes after host leaves | |
15 minutes after host leaves | |
30 minutes after host leaves |
Entry Notice
These audible alerts play to all participants when somebody joins or leaves your conferences. If you choose “Name” for Entry and/or Exit Notice, callers will be prompted to record their name, regardless of the Prompt Callers For Name setting.
Setting | Description |
---|---|
*Chime* | Entry chime plays when new caller arrives. |
Name | “John Doe just joined the conference.” |
None | No audible alert when new caller arrives. |
Exit Notice
Setting | Description |
---|---|
*Chime* | Exit chime plays when a caller departs. |
Name | “John Doe just left the conference.” |
None | No audible alert when a caller departs. |
Record Conferences
You may automatically record all your conferences with this setting. The recording starts when the conference becomes active (when participants are taken off hold, generally when the second party arrives). The Recording Playback setting controls whether callers can listen to your recordings by phone via the dial-in Playback number.
Setting | Description |
---|---|
Yes | All calls are automatically recorded – host can press *1 to stop recording. |
*No* | Calls are not automatically recorded – host can press *1 to start recording. |
Prompt Callers for Name
You must also specify the “Name” option for Entry and/or Exit Notice if you wish to play the recorded name into the conference. You can use the Live Conference Manager to play the recorded name privately on your computer. The recorded name is stored for 30 days, and can be accessed via the Call Details page in History & Recordings. This can be helpful in assigning caller names to phone numbers, so that the panel will display the correct names during future conference calls.
If no Recorded Name icon is displayed even though the prompt was turned on, this indicates that the participant did not respond to the prompt to record their name, and no recording is available. Note that callers can press the pound key without saying their name, which results in a silent name recording.
Setting | Description |
---|---|
Yes | Callers are prompted to record their names upon arrival. |
*No* | No prompt for recorded name. |
Announce Caller Count
Hosts will always hear a count of callers when joining the conference. This setting controls whether non-hosts will also hear that announcement.
Setting | Description |
---|---|
Yes | Upon arrival, non-hosts are told how many callers are already in the conference. |
*No* | Only hosts hear the number of callers that are already in the conference. |
Music on Hold
Note that any caller can turn off music-on-hold by pressing ** on the keypad. See Hold Music for information on uploading Hold Music.
Setting | Description |
---|---|
*Default* | The default hold music plays while callers on hold – they can press ** to turn off. No preview is provided for the default music, which may occasionally change. |
No Music | Silence while callers are on hold. |
Choose Optional Music | You may choose among multiple music selections. You can preview each of these options by selecting it, then clicking on the Preview button. |
Upload Your Own Music | You can upload your own music (or voice recording), which can also be previewed. |
Participant Access
You may use the Caller List entries in the Account Dashboard to block specific callers. Alternatively, you can use this setting to block all callers whose phone numbers are not included in the Caller List.
Setting | Description |
---|---|
*Allow all participants* | You may block specific callers via the Caller List. |
Only allow participants in Caller List | Only callers whose phone numbers are included in the Caller List will be allowed – others will be blocked. |
Block Anonymous Callers
You can prevent callers who block their Caller ID from joining your conferences. If you enable this setting, callers with blocked Caller IDs will hear the announcement, “You must un-block your Caller ID to join this conference.”
Setting | Description |
---|---|
Yes | Callers must unblock their Caller ID in order to join the conference. |
*No* | Anonymous callers are allowed to join. |
Recording Playback
You can choose to make some or all of your conference recordings accessible via the phone. If you wish to only make specific recordings available, this is managed in conjunction with the History & Recordings page. Refer to Recording Playback for information on configuration and playback options.
Setting | Description |
---|---|
*Disabled* | Recordings are not accessible by phone, but you can still download the recordings or distribute web links to others to access the recordings through a computer, tablet or smartphone. |
All Recordings | All conference recordings are accessible via the Dial-in Playback Number (640) 220-3000. You can assign a passcode for extra security. |
Selected Recordings Only | Specified recordings are accessible via the Dial-in Playback Number (640) 220-3000. Only those recordings that are marked Select for Playback in History & Recordings can be accessed. |
Time Zone
This setting applies to the Start and End times displayed in History & Recordings tab and post-conference Email Reports.
Enable Reports
Select “Yes“ if you want post-conference email reports sent to the addresses in the Send Report To box.
Send Reports To
This is a list of email addresses to receive post-conference email reports, listing the conference participants and including a link to download the conference (if any part of the conference was recorded). Separate multiple addresses with commas. Changing this distribution list does not change your Telepray login address.
Save your changes
If you make changes to any setting, you must click the Save button at the bottom to apply these changes.